**Sunniesta System Concepts Limited Return Policy**
**1. Returns and Warranty Overview:**
At Sunniesta System Concepts Limited (“SSCL”), we strive to ensure customer satisfaction with our products. This Return Policy outlines the guidelines for returning items purchased from SSCL, specifically focusing on used laptops. Please read this policy carefully before making a purchase.
**2. Return Eligibility:**
We do not accept returns for used laptops. Due to the nature of these products, all sales are final once the item is purchased. However, SSCL provides a one-month warranty on used laptops, which covers certain aspects as outlined in Section 3.
**3. Warranty Coverage:**
For used laptops, SSCL offers a one-month limited warranty from the date of purchase. This warranty covers defects in materials and workmanship that occur during normal use. The warranty does not cover physical damages, including but not limited to:
– Cracks, dents, or scratches on the laptop casing or screen.
– Damage caused by misuse, neglect, accidents, or improper handling.
– Liquid damage.
– Tampering with or opening the laptop by unauthorized personnel.
**4. Warranty Process:**
If you encounter a covered issue within the one-month warranty period, please follow these steps:
– Contact our customer support at [customer support email or phone number] within the warranty period.
– Provide proof of purchase, such as your order number and purchase date.
– Describe the issue you are facing in detail.
– Our support team will guide you through troubleshooting steps, if applicable.
– If the issue is confirmed to be covered by the warranty and does not involve physical damage, we will provide repair or replacement options at our discretion.
**5. Exclusions:**
SSCL reserves the right to deny warranty coverage for items that show signs of physical damage or unauthorized tampering. Additionally, the warranty does not cover software-related issues, data loss, or any consequential damages.
**6. Return Procedure for Non-Defective Items:**
For non-defective items (products that are not covered by the warranty), including new laptops and accessories, SSCL’s general return policy applies. Please refer to our main Terms and Conditions for details regarding returns of non-defective items.
**7. Contact Us:**
If you have any questions or concerns about our Return Policy or warranty coverage, please feel free to contact our customer support team at [customer support email or phone number]. We are here to assist you and provide clarification on any matters related to our policies.
**8. Policy Changes:**
SSCL reserves the right to modify this Return Policy at any time without prior notice. Any changes will be effective upon posting on our website. It is your responsibility to review this policy periodically.
By making a purchase from SSCL, you acknowledge that you have read, understood, and agreed to the terms outlined in this Return Policy.
This Return Policy was last updated on 28 August 2023.
Sunniesta System Concepts Limited
F496 & F712 Alaba international market Ojo, Lagos
sunniesta.com
sales@sunniesta.com
07030569477, 08182093841
